1. Packaging and Guidelines
- The sender must report the item and follow the shipping company guidelines. As proof, the sender must sign the front of the receipt.
- The sender is responsible for packing his / her own delivery that the carrier can accept for delivery to the recipient. If necessary, the company has the right to inspect the deposit for the actual quantity and quality of the deposit.
- The sender must be responsible for entering the correct name, telephone number and address of the recipient on the package.
- If the sender does not specify the type of goods, the company has the right to check the deposit to determine the type of goods on the export documents.
2. Price Payment
- The sender agrees to pay the shipping fee to the company after the goods arrive at the warehouse in Korea.
- The value is calculated based on the weight of the deposit. If the deposit is light but large, disproportionate to the weight, the company will charge based on the actual case size.
- Items weighing more than 100 kg, the company will provide free delivery to the recipient location in Phnom Penh, additional services.
- Items weighing less than 100 kg, the company will charge extra for delivery to the guest location, depending on the size of the luggage and the actual location of the customer.
3. Delivery responsibility
The company will be responsible for any breakage or loss of deposit caused by shipping with a compensation value not exceeding $ 250 per case. In case the sender does not pack the goods properly, the company is not responsible for the damage.
4. Items not accepted for delivery
The company has the right to refuse to accept delivery when there is a suspicion that:
- The deposit contains drugs:
- A substance that can be harmful or prohibited by law.
- A deposit that may affect other deposits or delay delivery.
5. Claim limit
All claims must be submitted in writing to the company, specifying the information on the invoice. If you have already signed the invoice, it means that the recipient agrees that the deposit is of good quality and in full and is non-refundable for any reason.
6. Irresponsibility
The Company is not responsible for any breakdown or loss that occurs due to:
- Power head (phenomenon or event that occurs unknowingly)